Sue Arns Stadtführungen: General Terms and Conditions

Our services are rendered under the following general terms and conditions:

Our prices include:

All services specifically described in each itinerary. Prices are shown in € (Euro) and are subject to change without notice before full payment of services purchased.

Our prices DO NOT include:

Credit card charges or handling (+ 5% additional charge)

Tips and gratuities to guides, drivers and other service personnel.

Admission tickets to Palaces and Parks, or Museums and other Sightseeing Points that are not included in the itinerary

Any extra charge that is not adequately specified in the itineraries

Reservations:

A 50 Euros non refundable deposit at the time of booking is required. The balance is due 30 days before commencement of the tour.

If any balance is not fully paid by the date specified, the company may cancel the tour.

In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond the company’s control, any related expenses shall be the exclusive responsibility of travelers.

Cancellations:

By the Company: The Company reserves the right to cancel a tour with justified cause, under the following circumstances:

Upon the occurrence of a force majeure event, the traveler will receive a full refund, less any applicable banking charge.

By the Traveler: All requests for cancellations must be made in writing (letter, fax or email) to the Company.

The following cancellation fees (once the percentage for the provider/s has been deducted) will apply:

Cancellation received up to 7 days prior to tour date: 50% of the tour price

Cancellation received less than 7 days prior to tour date: 100% of the tour price.

Notwithstanding the type of advance cancellation notice the traveler may give, reservations made for long weekends, Easter, high season, Christmas and New Year’s Eve holidays will have non-refundable amounts.

Once the tour is in progress, the voluntary cancellation policy shall apply.

Travelers that voluntarily cancel any of the tour services shall be entitled to no refund. There will be no refund for unused services, including transfers and hotel bookings.

Claims:

- Claims must be made in writing within 30 days after tour completion or after the event that provoked the claim, and sent to the following e-mail address:
"sue@arns.de".
No claims shall be accepted after such 30-day period.

- In the case of claims resulting from any reason whatsoever, both the traveler and the Company expressly submit themselves to the jurisdiction of the Ordinary Courts of the City of Berlin, (Amtsgericht Berlin), Germany, waiving any other jurisdiction or venue to which they may be entitled.

Liability:

The Company hereby disclaims any liability resulting from any delay, advanced departure or cancellation established by airlines or other carriers, and any and all costs arising therefrom shall be borne by travelers.

The Company assumes no responsibility by reason of bad weather conditions, demonstrations, riots, war or war rumors, or any Act of God or force majeure events outside the control of either party that may adversely affect the tour.

The use of air or land transportation by travelers implies a direct relationship between carrier/s and travelers. Travelers are advised to obtain flight cancellation insurance, although the Company does not offer this type of insurance.

Customer's acceptation

The customer declares to understand and accept the conditions described in this page, and such acknowledgment will be reconfirmed by any of the following events:

1. Payment of the hired services by any means of payment.
2. Reception of the receipt for the aforementioned services.
3. Using any of the parts of the services that have been hired.

Terms and conditions may vary at any time without prior notice, please check this page for updates, changes or additions.

Last Updated: May 10th. 2010